If I could make an 11th rule in the “Ten Little
Secrets Ten Big Mistakes” section of chapter 3, I would definitely include
something that correlates with secret #4: Consider Your Audience. I would call
it “Whom are you trying to communicate with?” with that being said, I have
noticed many typing errors done by many professionals. I work at the State of
Utah, in the Division of Occupational and Professional Licensing (DOPL), I see
emails all day, every day. The emails that get me are from either the director
or the maintenance manager indicating “the restrooms on the 1st
floor will be down for use from september 19 to that friday, make sure to use
another.” No lie, that was the email, let’s break it down… First, the term down
for use just sounds odd to me, I would have said, “Will be out of order,” but
that is just I. Secondly, he did not capitalize September OR Friday. Thirdly, “to
that Friday,” he couldn’t have said from Monday the 19th to Friday
the 23rd. Simple. Another email I have received lately was praising
some employee’s on milestones, it said “and make sure you say congrats to these
employees on hitting there milestones.” 1, the DIRECTOR of the division said this, the
most professional guy I know… I would have said something like “make sure to
congratulate these employees.” And secondly, there…. The biggest pet peeve of
mine, it is THEIR. I can’t stress it enough sometimes, and I wish so badly I could
just correct him on his grammar. Why I chose that certain topic, choosing an
audience, is because with these two examples, wouldn’t you want to sound a little
more professional, since it is an office setting and it is a professional work environment?
I would like to see more people engaging and speaking similar to those they are
trying to communicate with.
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